CHANGE / RETURN PROCESS
11 RETURN, EXCHANGE, AND CANCELLATIONS
11.1 CANCELLATIONS
If you wish to cancel your order, please contact the Company’s customer services through any of the listed channels. As the Company tries to process orders immediately, it may not always be possible to prevent an order from being dispatched.
You may contact us at any time prior to your Order being marked as “Processing" on our online Order tracking system to cancel it. If you do so, we will at your request either:
- a) Cancel it free of charge and issue you with a full refund; or
- b) Do our best to change it, subject to stock availability and any applicable price adjustment.
11.2 RETURN & EXCHANGE POLICY AND COSTS
- a) Subject to meeting the conditions defined in the Returns and Exchanges conditions section below, we offer a free returns policy that allows you to return delivered items to us up to 14 days after the delivery date.
- b) Damaged Goods and Incorrectly Fulfilled Orders.
- c) If you receive an item that is damaged or not the product you ordered, please arrange for return of the item using the Returns Process below. The item must be returned in the same condition you received it within the return deadlines as mentioned in the Return/Exchange Timeline Eligibility below.
- d) If you believe your item is defective, please contact our customer service via email or phone and they will guide you on the same. They can be contacted on +97144918404 or at moe@lesbenjamins.com.
11.3 RETURN & EXCHANGE CONDITIONS
In order to qualify for a refund, all items (including promotional gift items provided with the order) must be returned to us as per below:
- a) Goods refunded or exchanged must be in their original packaging (with box/dustcovers, where applicable) with price tags/instructions/labels still attached.
- b) Items must be unaltered, unused and in full sellable condition without any damage. (Or the condition in which they were received from us or our agents).
- c) If the order delivered includes gift(s) with purchase/promotional items, all free gifts must also be returned in order to be eligible for return/exchange. The gift(s) must be unopened, non-damaged, with all price tags/instructions/labels intact to be eligible.
- d) Original proof of purchase/order confirmation is required to qualify for a return/refund/exchange.
11.4 RETURN AND EXCHANGE PROCESS
- a) Returning an order:
(i) How to return-By contacting our customer service team who will assist you on initiating the return request, with a pickup from your doorstep. -By visiting les Benjamins store at Mall Of emirates.
(ii) If the return request is approved, the returned items will be refunded as mentioned in the refund section.
- b)Exchanging an order:
- c) Our team has the right to decline your return/exchange request if the Return & Exchange conditions outlined above are not met.
11.5 REFUND PROCESS
- a) Refunds will only be processed after completing the Return Process and the item(s) returned have been approved. After the approval, we will issue a refund of the amount paid for the item(s) duly returned
- b) Your refund will be processed via the following methods:
Credit/Debit Card payments are refunded back to the card used in the purchase or via bank transfer
- d) The refund request should be sent to our customer service via email on. If you require a bank transfer refund, please send us your bank account details with your order details in order to proceed with the process.
- e) All refunds may take up to 14 working days (from the date the item is received in our warehouse) to reflect in your card/bank statement, conditional on the issuing bank.
11.6 RETURN & EXCHANGE TIMELINE ELIGIBILITY
For all regions, including UAE and other GCC countries:
- a) Exchange/ Return of Sale Items: Free return/exchange in-store or online up to 14 days after delivery of the order.
- b) Exchange/Return for all Regularly Priced Items: Free return/exchange in-store or online up to 14 days after delivery of the order.