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10            SHIPPING & DELIVERY



  1. a)     We currently deliver to UAE and other GCC countries 
  2. b)      The following options are available for delivery to your address in the aforementioned countries* as per timelines and days outlined below:



Delivery Timelines

Working Days


2 - 5 working days

Monday to Friday

Other GCC countries 

5 - 7 working days 

Monday to Friday


*Working days are as per the days mentioned above for each region, excluding respective regional public holidays.

10.2           DELIVERY PROCESS


  1. a)     Orders are delivered daily during the working days, as per the respective timelines for each country in table above.
  2. b)     Orders placed outside working hours, after the cut-off time, and/or during public holidays will be processed on the first working day of the respective country.
  3. c)       Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including but not limited to the wrong address or missing contact details provided, customer being unreachable, postponed delivery requests, or weather conditions.
  4. d)     Once your order is ready for delivery, our team will contact you to schedule the date/hour of the delivery, at your convenience.
  5. e)     If there is no one available at the address provided who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the order.
  6. f)      Please note, deliveries may face delays for orders placed during sales, promotional periods, and public holidays. During this time, for any help regarding your order status, you can reach out to our Customer Service team via email at or the respective regional hotline (below):



Phone Number

UAE/ other GCC countries 



10.3           SHIPPING FEES



Shipping Fee

UAE/ other GCC countries 

Free delivery on and above AED 200. 

AED 20 for orders below AED 200